Terms & Conditions

This website is operated by U&U Connoisseurs India Private Limited. Throughout the site, the terms “we”, “us” and “our” refer to U&U Connoisseurs India Private Limited. U&U Connoisseurs India Private Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

General terms applicable to all services:
  1. You need a stable internet connection of at least 512 KBPS bandwidth
  2. You need to use your own hardware (PC/Mac/laptop, Web Camera, Speakers, Microphone, etc.)
  3. You will need to use the latest version of compatible browsers: FireFox, Edge and Chrome
  4. It is recommended that all other applications and browser tabs are closed prior to the scheduled interview time.
  5. Services are not designed to be availed on small screens such as mobile phones or Tablets
  6. It is highly recommended that you test your hardware and internet connectivity before the actual scheduled service date. You can use the links shared with you to test connectivity

Sub-Section A: Cancellation Timeframes and Refunds for One-on-One Interviews

Candidates who purchase an interview can cancel it at any time before the commencement. Refunds to candidate will be processed based on the following criteria, considering the time of the cancel request initiation.


  1. Cancellation 24 Hours Before the Interview:
    • If a candidate requests cancellation 24 hours before the scheduled interview, the candidate is entitled to a 100% refund of the amount paid for that interview.
  2. Cancellation Within 24 Hours but at least 2 Hours Before the Scheduled Time:
    • If a candidate requests cancellation within 24 hours of the interview but at least 2 hours from the scheduled time, the candidate incurs a charge of 50% of the amount paid.
    • The candidate is eligible for a refund of the remaining 50%.
  3. Cancellation Less than 2 Hours Before the Scheduled Time:
    • If a candidate requests cancellation less than 2 hours from the scheduled interview time, the candidate is charged 100% of the amount paid.

Modes of Cancellation:

  1. The candidate will have the option to cancel the interview. The candidate can submit a written request via email to the Support team to cancel the interview. Here, the request will be processed during the next available business hours, and the time of request review will determine the final refund, not the time the candidate initially sent the cancellation request.
  2. Once an interview is cancelled, a refund will be processed based on the criteria as stated earlier in Sub-Section A, which may result in a full, partial, or no refund.

Sub-Section B: Attendance and Accessibility criteria for One-on-One Sessions:

Attendance is essential to ensure accountability and fairness in the evaluation process. This policy details the attendance criteria for candidates participating in an interview session.


  1. Minimum Attendance Duration:
    • To ensure a smooth interview process, candidates must stay in the meeting for at least 10 minutes to be marked as present, even if the interviewer is late or absent. For the interview to be considered successful, both the candidate and the interviewer must spend at least 40% of the scheduled time together. For instance, in a 60-minute interview, this would mean being together for at least 24 minutes.
    • If the candidate does not meet the attendance requirement, this may affect the outcome of the interview, and any associated requests for refunds or support may be impacted.
    • If the candidate meets the attendance requirement but the interviewer does not, please refer to the next Sub-Section (Sub-Section B/2 – Attendance Review) for further steps.
  2. Attendance Evaluation:

    In the event where one participant adheres to the minimum presence requirement while the other participant does not, it will be documented as follows:

    • When one participant meets the minimum presence requirement (10 minutes) while the other does not, it will be documented as follows:
      • If the candidate fulfils the minimum presence, but the interviewer does not, the interview will be recorded as "Interviewer Did Not Join". Here the candidate can raise a request to reschedule a new interview or refund.
      • Similarly, if the interviewer meets the minimum presence criteria, but the candidate does not, it will be recorded as "Candidate Did Not Join."
    • The participant who was a no-show will view the interview status as Did not Join.
    • If both the candidate and the interviewer meet the requirements outlined in Sub-Section B/1/a but fail to satisfy the conditions specified in Sub-Section B/1/b, the interview status will be categorized as "Incomplete." In such cases, InterviewBuddy reserves the final decision regarding the outcome.
  3. Recording and Feedback report Accessibility, Validity and Expiry:
    • The recording and feedback report for a successful interview will be available through the "Interview Feedback Report" and "Interview Recording" sections within the interview details.
    • The recording and feedback report will expire 30 days from the day since the interview is marked as completed. Users can view or download the recording and feedback anytime during these 30-day window.
    • Once the expiration date is reached, the recording and feedback report will no longer be available. Any requests to access them past the 30 day window will be treated on a case-by-case basis and InterviewBuddy reserves the final decision.

Sub-Section C: Interview Rescheduling for One-on-One Sessions:

Rescheduling an interview refers to the act of changing the initially agreed-upon date and time of a scheduled interview to a new date and time. This adjustment is typically made due to unforeseen circumstances, or due to any valid reasons preventing the interview from taking place as originally planned.


  1. Candidates may request a reschedule at least 48 hours before the interview. We will make every effort to review and accommodate these requests within the next closest business hour, but please note that a reschedule cannot be 100% guaranteed, in such cases candidate can choose a later time or can request a refund.
    For requests made within 48 hours of the interview, while we will consider them, they are less likely to be accommodated. If rescheduling isn’t possible, no refunds will be issued, and InterviewBuddy reserves the right to make the final decision on any further grievances.
  2. Candidate is eligible for a reschedule or refund in cases of a technical issue on InterviewBuddy’s end or in the event of an "Interviewer No Show".
  3. A "technical issue" within the context of rescheduling or refund eligibility, refers to significant disruptions or absence of InterviewBuddy's service that impede the successful conduct of an interview. This includes, but is not limited to:
    • Service Downtime: Unavailability of InterviewBuddy's platform due to server issues or system maintenance.
    • Platform Malfunction: Technical issues or malfunctions within the InterviewBuddy platform that prevent the smooth progression of the interview.
  4. Please note that the following are not considered "technical issues" for the purpose of rescheduling or refund:
    • Slow Internet Speed: Individual participant's slow internet speed causing delays or disruptions.
    • Underperforming Hardware Devices: Issues arising from the participant's hardware device (Phone, Tablet, PC, etc.) not meeting performance requirements.
    • Camera Issues: Problems with the participant's camera, including poor quality or malfunction.
    • Microphone Issues: Problems/malfunctions with the participant's microphone and speakers/earpiece.
    • Any personalized settings on the user’s device that interrupt the interview flow. In cases not covered by the explicitly defined “Technical issues”, InterviewBuddy reserves the final decision regarding eligibility for rescheduling or refund.
  5. To ensure a smooth interview experience, participants are strongly encouraged to conduct a pre-interview test provided for both One on One and One Way interviews, which include checking their internet speed, camera, and microphone functionality.
  6. An interview rescheduled on candidate’s request cannot be further cancelled for a refund post acknowledging/scheduling, until unless it is a technical issue as described in Sub-Section C (1)
  7. A cancelled interview cannot be rescheduled. If a candidate wishes to retake the cancelled interview, they will need to purchase a new one. Refunds cannot be used to reinstate a cancelled interview with any guarantee. InterviewBuddy reserves the final decision in such cases.

Sub-Section D: Review, Cancellation and Refunds for One-Way Interviews:


Review Criteria for One-Way Interview

  1. Any one-way interview purchased along with a review (AI Review/Subject Matter Expert (SME)/both) will be eligible for the review only if the candidate makes the submission in time.
  2. Subject Matter Expert (SME) Reviews (if opted) will be provided within three days (72 hours) from the submission time to review the candidate’s responses.
  3. AI Reviews (if opted) will be provided within 24 hours of submission.
  4. All one-way interviews are to be attempted in one go. You cannot pause and resume later.

Cancellation, Expiry and Refunds:

  1. One-Way interviews (No review/AI Review/Subject Matter Expert (SME) review) cancellation request can be raised within 24 hrs of purchase.
  2. Partial orders or attempted/submitted for review one-way interviews will not be eligible for cancellation.
  3. A One-way interview will be available for attempting two weeks from the day of purchase.
  4. Candidates should use their purchased one-way interview before the expiry. No refunds will be made for expired interviews.
  5. All requests will be investigated for legitimacy before any refund finalizations.

Sub-Section E: Refund Payments for One-on-One and One-way interviews:

  1. Refunds, if approved by InterviewBuddy, will be processed within seven business days from the date of cancellation or refund request.
  2. InterviewBuddy will not be liable if there’s an issue with the receiver’s bank.

Section 3 - Fair Use Policy


Free Interview offering:

InterviewBuddy offers one free One-Way Template Interview per user per day, subject to our sole discretion. Any add-ons that incur a charge are not covered in the free offer and require payment. These interviews with paid ad-on(s) do not fall under the Daily Quota and Usage Restriction terms.


Daily Quota and Usage Restrictions:

We operate with a limited daily quota for free interviews. Once this quota is met for the day (GMT +5:30), further requests for free interviews will not be accepted, and such requests will not be processed or carried over to subsequent days.
Each user is permitted one free interview per day. Attempts to circumvent this policy such as but not limited to creating multiple accounts, submitting multiple requests in one day, or using false names (e.g., celebrity names or random characters) constitute misuse and will result in the cancellation of all associated requests.


Gen AI Interviews and Feedback:

For Gen AI interviews, users are expected to provide valid and relevant responses. If no response or an invalid response is submitted, the AI feedback may be incomplete, inconsistent, or unavailable due to the lack of valid input from the user and InterviewBuddy is not responsible for the feedback.


Non-Transferable Use:

All InterviewBuddy services, are non-transferable. Only the user reserving them may access and use the services. Unauthorized resale or transfer of the services to other users is prohibited.


Discretionary Scheduling and Service Continuity:

InterviewBuddy reserves the right to schedule free interviews solely at its discretion and to cancel any request without any notification to the user. Additionally, InterviewBuddy may discontinue the free interview offering at any time without notice.

Section 4 - Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 5 - Modifications to the Service and Prices

Prices for our products and/or services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 6 - Products or Services (if applicable)

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 7 - Accuracy and Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 8 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 9 - Third Party Links

Certain content, products and services available via our service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 10 - User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively,'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 11 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here.
User testimonials:
We reserve the right to use the testimonials shared by any user in their marketing collateral - both online and offline, website, social media and or any other offline or online medium as deemed fit for indefinite period without any representation, warranties, compensation or conditions of any kind, either express or implied.
User data privacy:
We reserve the right to use all your data as deemed fit. We do not share any personal information with any third parties without the user consent.

Section 12 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 13 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 14 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall U&U Connoisseurs India Private Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 15 - Indemnification

You agree to indemnify, defend and hold harmless U&U Connoisseurs India Private Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 16 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 17 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 18 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Section 19 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India

Section 20 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page, When We update it, We will revise the updated date at the bottom of this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 21 - Contact Information

Questions about the Terms of Service should be sent to us at [email protected]


This page has been last updated on: 28th October 2024

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